_lhermann’s avatar_lhermann’s Twitter Archive—№ 3,743

    1. The unspeakable happened 😱 Our server crashed shortly after midnight and was down for 5 hours before I could bring it back up. Migrating to a resilient architecture was only planned for next month. Should have done it earlier. Hindsight it 20:20 ...
  1. …in reply to @_lhermann
    What's the best way to communicate an incident like this with customers?